What are the responsibilities and job description for the Information Technology Support Technician position at Swoon?
Join a leading industry provider within the semiconductor / chip manufacturing field!
Key Responsibilities :
- Performs organizational or low-level design, development, process, and / or product test support tasks. Executes modifications and revisions of electronic parts, software, systems, components, or circuitry with some supervision.
- Provides layout and design support for engineers and recommendations for midsized projects with some guidance.
- Produces or executes spreadsheets, schematics, parts lists, and / or MCNs and all necessary documentation to complete a design with some supervision.
- Helps develop automated and execute manual and automated test plans, test cases, and test procedures. Reproduces and debugs moderately complex issues and generates test reports.
- Installs, upgrades, configures, and helps select equipment and / or components based on specifications, tolerances, and reliability. Monitors equipment performance and analyzes moderately complex failures or malfunctions.
- Conduct analyses to identify, troubleshoot, and / or diagnose straightforward issues, escalating to leaders as needed.
- Diagnoses and troubleshoots simple technical issues with minimal guidance.
- Gathers and integrates data and information from stakeholders to understand simple specifications and develop basic solutions.
- Manages and executes individual project priorities, deadlines, and deliverables.
- Adapts to significant changes and setbacks to manage pressure and meet deadlines.
- Collaborates with individuals inside their team and with other teams to complete project work.
- Perform daily activities as defined by management to support engineering.
- Performing system repairs, software, and hardware upgrades
- Installation of coax, Ethernet, and fiber optics cabling
- Building racks and installing equipment following rack elevation and wiring diagrams
- Able to work in priority order as defined by management and / or project leads.
- Assist with lab moves as well as cleaning and organization efforts.
- Lab inventory tracking and updating
- Swapping and installing different lab and testing equipment
- Reviewing logs and providing feedback
- Provide daily status reports and updates on tasking
- Organize the lab equipment and keep the lab tight and clean.
- Using problem-solving skills to solve issues that might arise in the lab
- Support if needed running testing
- Install tools and software on PCs
- Maintain lab PCs and debug any tool issues that arise from automation.
Qualifications :
Ability to collaborate and remain calm and professional in a fast-paced environment
