What are the responsibilities and job description for the Service Quality Improvement Manager position at Swoon?
Service Quality Improvement Manager
Swoon is seeking a talented Service Quality Improvement Manager to join our team for a one-year contract opportunity. In this hybrid role, you will lead the development of innovative service solutions, drive process improvements, and ensure high-quality service support for new products. Your expertise in engine systems troubleshooting and electronics will be instrumental in delivering exceptional service experiences.
As a Service Quality Improvement Manager, you will collaborate with multiple service engineers to develop and implement effective service strategies, analyze customer feedback, and identify areas for improvement. Your strong leadership skills and ability to drive change will enable you to excel in this role.
Key Responsibilities:
Requirements:
Swoon is seeking a talented Service Quality Improvement Manager to join our team for a one-year contract opportunity. In this hybrid role, you will lead the development of innovative service solutions, drive process improvements, and ensure high-quality service support for new products. Your expertise in engine systems troubleshooting and electronics will be instrumental in delivering exceptional service experiences.
As a Service Quality Improvement Manager, you will collaborate with multiple service engineers to develop and implement effective service strategies, analyze customer feedback, and identify areas for improvement. Your strong leadership skills and ability to drive change will enable you to excel in this role.
Key Responsibilities:
- Lead the development of innovative service solutions and drive process improvements.
- Analyze customer feedback and identify areas for improvement.
Requirements:
- Associates degree in Electronics or Gas/Diesel Engine Technology or similar program.
- Preferred candidate would have hands-on experience and an engineering degree.
- Willing to look at 4-year degrees and Master's as long as they have hands-on experience 1 year.
