Lead Program Monitor - Stanford

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy.   To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

Lead Program Monitor - Stanford

Location:

Stanford Hotel - 250 Kearny St, San Francisco, CA 94108

Schedule (Days and Hours):

Wednesday – Sunday 8:00 am – 4:00 pm

Reporting Type (In-person, Hybrid, or Remote):

In-Person

Employment Type (Non-exempt / Exempt) AND (Full-Time/Part-Time/ On-Call):

Non-Exempt & Full-Time

Salary Range (Hourly if Non-Exempt, Annual if Exempt):

$30.00 to $32.00 per hour

Summary (of position):

The Lead Program Monitor is a full-time non-exempt position under the direction of the Property Manager. The Lead Program Monitor is responsible for oversight of the Program Monitors at Swords to Plowshares' permanent supportive housing located at the Stanford Hotel in San Francisco, CA. Duties of this position include supervision of program monitors, conducting and participating in monitor meetings and trainings, ensuring accuracy of reporting, including but not limited to incident reports and shift reports. The Lead Program Monitor is responsible for making sure the program monitors are knowledgeable of the lease, Community Rules, wellness check policies, etc. and apply as needed. The Lead. Program Monitor maintains the schedule for the program monitors and works with the Program Manager for On-Call Staffing to fill vacant shifts. The Lead Program Monitor understands they may be called to fill shifts if the shift cannot be filled with Swords to Plowshares employees or qualified vendors.

Responsibilities:

The Lead Program Monitor has two (2) primary roles: assisting in property management as needed and managing Program Monitors.

The property management assistance includes but is not limited to:

• Deliver mail to resident mailboxes in collaboration with other onsite staff
• Ensure the proper collection and maintenance of data necessary for reporting to management, funders, and VA services staff
• Ensure legal and contract compliance, including the timely and accurate reporting needed to achieve required contract objectives and outcomes
• Assistance with resident files, work orders, and logs
• Act as liaison with local community agencies and businesses who seek to provide services onsite
• After-hour and weekend accessibility using a company cell phone for onsite staffing or resident emergencies and coverage needs
• Unit vacancy management in collaboration with property management, the Department of Homelessness and Supportive Housing (DHSH), and the Veterans Administration case management staff
• Assist with meal service, including but not limited to cooking, preparation, and serving of meals for monthly events
• Responsible for updating and maintaining all building bulletin boards
• Keep accurate and current forms and logs, as assigned
• Work in conjunction with maintenance and janitorial staff
• Ensure communications between residents, staff, and management are timely and professional
• Ensure the organization and cleanliness of the front desk

Supervisory Responsibilities (If Applicable)

• Provide day-to-day support and serve as a role model for support staff
• Track all training and professional development of program monitors
• Supervise program monitors by providing coaching, discipline, and employee reviews
• Interview and hire program monitors
• Maintain calendar/schedule for program monitors
• Participate in routine supervision with permanent staff
• Maintain appropriate and timely documentation of supervision meetings
• Attend all required training to ensure individual and professional growth
• Participate in routine supervision with permanent staff
• Employees must be able to carry out other essential duties of the position within what can be considered reasonable accommodation

Desired Qualifications:

Experience:

• Minimum of four (4) years experience of oversight of front desk duties within a residential hotel
• Minimum of two (2) years experience supervising and training staff

Education:

• Minimum high school diploma or GED

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

• 10 sick days
• 13 holidays
• 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

 Diversity, Equity, and Inclusion Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

 We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.

Salary : $30 - $32