Service Administrative Assistant

We are seeking a detail-oriented and organized Service Administrative Assistant to support our Western Washington service team. This role is responsible for assisting in the creation and closing of work tickets, managing filing systems, assisting internal requests, and handling incoming customer calls. The ideal candidate will have strong organizational skills, the ability to multitask, and excellent communication abilities.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Work Ticket Management: Create, update, and transcribe work tickets accurately and in a timely manner.
• Filing & Documentation: Maintain organized records of work orders and other administrative documents (both digital and physical).
• Interdepartmental communication: Process and track internal requests through other departments, ensuring timely solutions.
• Phone Handling: Answer and direct phone calls professionally, answer customer inquiries, transfer calls to the proper departments, and relay messages as needed.
• Administrative Support: Assist with general office duties such as data entry, scheduling, and correspondence.
• Coordination: Work closely with customers, technicians, vendors, subcontractors, and other departments to ensure smooth workflow and effective communication.
• Expense Reports: compile and prepare monthly expense reports from service technicians

Minimum Qualifications

• Work Ticket Management: Create, update, and transcribe work tickets accurately and in a timely manner.
• Filing & Documentation: Maintain organized records of work orders and other administrative documents (both digital and physical).
• Interdepartmental communication: Process and track internal requests through other departments, ensuring timely solutions.
• Phone Handling: Answer and direct phone calls professionally, answer customer inquiries, transfer calls to the proper departments, and relay messages as needed.
• Administrative Support: Assist with general office duties such as data entry, scheduling, and correspondence.
• Coordination: Work closely with customers, technicians, vendors, subcontractors, and other departments to ensure smooth workflow and effective communication.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Opportunities for professional growth

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. The employee is occasionally required to lift and/or move up to 10 pounds. The employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

SWS Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.