Field Applications Technician

Job Summary:

The Field Application Technician is an on-site technical representative for auditing, installing, compliance testing, and problem-solving Sy-Klone cab air quality, engine precleaning, and electronic cabinet air quality solutions. This role is a crucial ingredient of Sy-Klone International’s Mining Strategy Value Stream, which is focused on understanding, creating, communicating, and delivering value to mine sites. This role provides critical processes in the value stream, including auditing, application design, installation, verification, testing, and product training for mine sites, OEM dealers, OEM company stores, and distributors. This role requires direct interaction and relationship building with sales management, distributors, inside sales, operations, mine sites, OEM dealers, and OEM company stores.

Duties and Responsibilities:

• Collaborate with Territory Sales Manager, Regional Sales Manager(s), and distributors to prioritize applications at mine sites, OEM dealers, and OEM company stores.
• Work with mine sites, OEM dealers, and OEM company stores to gather technical application requirements and make informed product recommendations for Sy-Klone Klone cab air quality, engine precleaning, and electronic cabinet air quality solutions.
• Develop a plan to audit and collect essential application information, instructing the customer on necessary actions to prepare the equipment for installation.
• Design installation kit accessories and develop instructions.
• Work with the Territory Sales Manager, Regional Sales Managers, and distributors to plan and later implement the installation, compliance testing, and documentation of the Sy-Klone solution.
• Understand and apply ISO 23875's five engineering requirements, including CO2 levels, particulate matter concentration, filter efficiency, cab pressurization, and real-time monitoring, to set up the cab air quality system and test for compliance.
• Install, test, and provide training on mobile equipment in the work areas of the mine site, OEM dealer, and OEM company store.
• Answer technical questions related to Sy-Klone International’s product line.
• Collect information and prepare field observation and test reports.
• Utilize the Training and Development Leader to support the education of the customer’s technical and mechanical resources on products, installation, testing, and troubleshooting processes.
• Support the development of machine-specific kits and application best practices through detailed documentation, photographs, and reports of field applications.
• Collaborate with the Training and Development Leader to produce training manuals, user guides, and other customer enablement resources.
• Provide in-field and remote troubleshooting and technical customer service via onsite visits, email, telephone, and other communication channels.
• Partner with sales, marketing, and application engineering to create and communicate differential value propositions.

Required Skills:

• Passion for technical, high-performance products with the desire to learn and, after that, teach the engineering aspects of Sy-Klone products, their key performance characteristics, installation, and servicing requirements.
• An orientation for learning and developing capability concerning air quality standards, testing and measurement methods, mechanical and electrical requirements, and design attributes.
• Proficient at establishing productive, trusting relationships with key personnel in customer accounts and effectively navigating various customer organizations and functions (operations, maintenance, and other support functions).
• Proficient at developing solutions for application problems, proposing value-based proposals, supporting product integration, and organizing aftermarket support activities.
• Proficient at leadership, including adaptability, communication, courage, creativity, decision-making, emotional intelligence, motivating, problem-solving, self-awareness, teamwork, time management, and trustworthiness.
• Data analysis using Microsoft Excel or business intelligence software.
• Proficient with a CRM-based environment (HubSpot).
• Proficient with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint, etc.).
• Ability to travel regularly (50 to 65%) to distributors, OEM dealers, OEM company stores, and mine sites.

Education and Experience:

• High school diploma or GED
• Bachelor of Science preferred.
• 3 years required with similar experience. Experience in mining, construction, industrial markets, heavy equipment, and machinery sales or service preferred.
• MSHA certification or the ability to pass certification requirements.
• Experience with industrial markets; heavy equipment preferred.
• Must have a valid driver's license, automobile insurance, and access to a personal vehicle.

Relocation:

This position is NOT open to possible relocation benefits for prospective applicants.

Sponsorship:

This position is not currently hiring foreign national applicants that require or will require employer-based employment sponsorship now or in the future.

Physical Requirements:

• Must be able to lift 40 lbs. at times.
• Normal auditory, visual acuity, and dexterity.
• There may be prolonged periods of field support at various customer or vendor locations within industrial environments.
• Must be able to climb, stoop, bend, and other positions to provide entire field technical installation and repair support.