What are the responsibilities and job description for the Freelance IT Support position at Sybex?
Job Summary
We are seeking a dedicated IT Support professional to join our dynamic team. The ideal candidate will provide exceptional technical assistance and support for all internal users, ensuring smooth operation of our IT infrastructure. This role involves troubleshooting hardware and software issues, managing user accounts, and maintaining network systems. The successful candidate will be proactive in analyzing problems and implementing solutions to enhance overall productivity.
Duties
- Provide first-level help desk support for office staff, addressing inquiries related to computer hardware, software applications, and operating systems.
- Troubleshoot and resolve issues with mobile devices, ensuring connectivity and functionality.
- Manage user accounts in Active Directory, including creating, modifying, and deleting accounts as necessary.
- Analyze IT infrastructure performance and recommend improvements to enhance efficiency.
- Document all support requests in Jira, tracking progress and resolutions for future reference.
- Assist in the setup and maintenance of office equipment, ensuring all devices are operational.
- Collaborate with team members to identify recurring issues and develop strategies to mitigate them.
Experience
- Proficiency in computer hardware troubleshooting and repair.
- Strong understanding of TCP/IP networking principles and protocols.
- Familiarity with various operating systems (Windows, macOS, Linux) and their functionalities.
- Experience supporting mobile devices (smartphones/tablets) in a corporate environment.
- Previous help desk experience is preferred but not mandatory; a willingness to learn is essential.
- Ability to analyze technical problems effectively and communicate solutions clearly.
Join us in providing top-notch IT support that empowers our team to excel!
Job Type: Part-time
Schedule:
- Monday to Friday
Ability to Commute:
- New Providence, NJ 07974 (Required)
Ability to Relocate:
- New Providence, NJ 07974: Relocate before starting work (Required)
Work Location: In person
