What are the responsibilities and job description for the IT Desktop Support position at Sybex?
Job Overview
We are seeking a dedicated and knowledgeable IT Support professional to join our dynamic team. The ideal candidate will provide exceptional technical assistance and support to our users, ensuring that all IT systems run smoothly and efficiently. This role requires a proactive approach to problem-solving and a strong commitment to customer service.
Duties
- Provide first-level support for hardware and software issues, including troubleshooting and resolving technical problems.
- Assist users with software applications, including Microsoft Office and other relevant tools.
- Manage and maintain local area networks (LAN) and virtual private networks (VPN).
- Utilize ServiceNow and Remedy for ticketing and tracking support requests.
- Perform software troubleshooting on both Linux and Windows Server environments.
- Document issues, solutions, and procedures in a clear and concise manner.
- Collaborate with other IT team members to enhance service delivery and improve processes.
- Conduct regular maintenance checks on IT systems to ensure optimal performance.
Skills
- Strong understanding of TCP/IP networking principles.
- Proficiency in Microsoft Office applications.
- Experience with ServiceNow or similar ticketing systems.
- Knowledge of LAN/WAN configurations and management.
- Familiarity with VPN technologies and implementations.
- Solid experience in software troubleshooting across various platforms.
- Proficient in Linux operating systems as well as Windows Server environments.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
Join us in providing top-notch IT support that empowers our users to achieve their goals efficiently!
Job Types: Full-time, Contract
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Waimea, HI 96796 (Required)
Work Location: In person
