GAMING COMMISSION OFFICE ASSISTANT

Job Purpose:

Greets guests, answers incoming calls, and provides clerical assistance

Job Duties And Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Gaming Commission Management at any time)

• Provides initial public service by greeting all visitors, vendors, and team members in a friendly and courteous manner, screening and directing visitors and team members to the appropriate staff member, answering general inquiries, providing appropriate information, and answering all incoming telephone calls and transferring calls as appropriate.
• Provides support to Backgrounds Investigations Department by assisting applicants and newly hired team members during the initial intake process, answering general questions, and conducting reference checks using established procedures.
• Provides administrative and clerical support by receiving and distributing external and interoffice mail and distributing mail appropriately; preparing outgoing mail using postage machine and placing into mailbox.
• Coordinates purchasing for the Gaming Commission by maintaining general supply vendor files, stocking and maintaining break room supplies, coordinating office machine maintenance.
• Maintains a professional department image by consistently communicating and presenting information in a professional manner in all business interactions.
• Provides administrative assistance to other Gaming Commission Departments
  
  

Job Specifications:

Education and Experience:

Essential:

High School Diploma or G.E.D.

Desirable:

• Secretarial experience
• Receptionist/clerical experience
• Guest service experience
  
  

Essential:

Skills and Knowledge:

• Ability to interact effectively with team members, guests and vendors
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to maintain confidentiality
• Ability to sit for up to eight hours at a time
• Ability to lift up to twenty pounds unassisted
• Ability to understand and follow verbal and written directions
• Ability to accept constructive criticism
• Ability to appear for work on time
  
  

Desirable:

• Multi-lingual
  
  

Supervisory/Managerial Accountability:

Direct: None

Indirect: None