Hospitality Host

Job Purpose:

Provides guest service to VIP guests and supports Executive Hosts, Casino Hosts, and Marketing with providing service to VIP guests. Responsible for creating a positive and engaging gaming environment for guests by providing superior guest service while operating effectively and efficiently. All responsibilities will be carried out in compliance with all policies, procedures and applicable laws.

Job Duties And Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provides guest service and promotes guest relations by answering and facilitating casino Player Development calls, welcoming VIP guests entering the casino or approaching the VIP desk, verifying club member identification, verifying guest eligibility to participate in promotions, answering guest inquiries, informing guests of daily promotions, offers and special events, promoting Club Sycuan VIP benefits, and treating all guests in a friendly and courteous manner.
• Provides support to the department by assisting with administrative duties for the Player Development Department, assisting with reservations to VIP events, sponsored events, hotel stays, distributing promotional merchandise as directed, and coordinating with hosts during Player Development offer redemption days to ensure efficient service.
• Provides updated player information to the department promptly notifying a member of the Host Team, or Guest Relations Supervisor of guest comments and/or complaints, collecting guest play preferences with each interaction, communicating player experiences to the hosts, updating player information in the CRM, and acting as a liaison between VIP guests and Hosts.
  
  

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 2 years guest service experience
  
  

Desirable:

• Hospitality Experience
• Host Experience
  
  

Essential:

Skills and Knowledge:

• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to perform data entry
• Ability to appear for work on time
• Ability to complete forms and documents
• Ability to sit and stand for up to eight hours at a time
• Ability to accept constructive criticism
• Ability to work in a smoking environment
• Ability to maintain confidentiality
  
  

Desirable:

• Multi-lingual (Spanish, Vietnamese, Korean, Chinese)
• Knowledge of casino games
• Knowledge of MS Office to include Word and Excel
  
  

Supervisory/Managerial Accountability:

Direct: None

Indirect: None