Event Security-Casino Entertainment

Job Purpose: The primary responsibilities include providing exceptional guest service while supporting Theater events, promotional giveaways, community outreach and co-op sponsorships, including security services to Sycuan guests and personnel.   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Ushering venue guests to assigned seats. Provide friendly guest service while promoting entertainment options and assisting guests Maintains a thorough understanding of show schedule, production details, and ticketing prices. Assists with night of show ticket redemptions. Assists with venue logistics before and after events. Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests. Ascertain and resolve guest concerns, requests, and/or complaints in a timely, courteous and informed manner. Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events. Identify underage guests, undesirable guests, requesting they vacate the venue, and physically subduing disruptive guests if necessary, according to established procedures, Communicate effectively via radio to Event Security, Casino Dispatch, and Casino Security. Escorting VIP’s back of house to and from the venue(s). Other duties assigned.   Job Specifications: Education and Experience: Essential: Hospitality Experience Guest Service Experience Desirable: Casino experience POST certification/or Military LE experience CPR certification   Skills and Knowledge: Essential: Ability to remain energetic, outgoing, and get along with a variety of personalities Ability to effectively communicate, maintain professional and positive composure with guests and team members Ability to effectively communicate in the English Language Ability to abide by polished and professional grooming standards Ability to communicate effectively in the English language Ability to sit, stand and walk for up to eight hours at a time Ability to lift up to 20 pounds Ability to prioritize and perform multiple tasks and assignments Ability to understand and follow verbal and written directions Ability to accept constructive criticism Ability to appear for work on time Ability to work in a smoking environment Ability to maintain confidentiality Basic knowledge of security Ability to evaluate unusual situations and make sound judgements Ability to maintain professionalism and composure   Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: None Indirect: None