Operations Branch Manager - Bilingual (English / Spanish)

RESPONSABILITIES:

As the Branch Operations Manager, you will play a key role in overseeing the daily operations of our branch. Your responsibilities will include but are not limited to the following:

• Strategic Planning:
• Develop and implement strategic plans to optimize operational efficiency and achieve business objectives.
• Anticipates and tracks operational and tactical risks and provides strategic solutions.
• Team Leadership:
• Provide leadership and direction to the operations team, including hiring, training, and performance management.
• Collaborate with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Supports and creates training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Process Improvement:
• Identify opportunities for process improvement and implement measures to enhance productivity and quality.
• Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision, and cost-effectiveness.
• Identifies trends and assess opportunities to improve processes and execution.
• Inventory Management:
• Oversee inventory control processes, including stock management, ordering, and tracking to ensure optimal inventory levels and minimize stockouts.
• Monitor stock levels and ensure efficient inventory turnover.
• Supply Chain Management:
• Ensure management relationships with suppliers and vendors to ensure timely delivery of materials and supplies while maintaining cost efficiency.
• Work closely with the Purchasing & Inventory department to establish and maintain credible, professional relationships with clients, internal business lines, and external vendors.
• Quality Assurance:
• Implement and monitor quality assurance procedures to ensure compliance with industry standards and customer requirements.
• Manage day-to-day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Health and Safety:
• Ensure compliance with health and safety regulations and promote a safe working environment for all employees.
• Customer Service:
• Collaborate with sales and customer service teams to address customer inquiries, resolve issues, and ensure high levels of customer satisfaction.
• Works with customer service representatives and sales teams to help set and meet daily and quarterly goals.
• Addressing operational concerns and issues, monitoring overall customer satisfaction.
• Manage customer service interactions and sales processes.
• Budget Management:
• Work closely with the Accounting Department to develop and manage operational budgets, monitor expenses, and identify opportunities for cost savings.
• Reporting and Analysis:
• Prepare regular reports on operational performance, analyze data, and provide insights to inform decision-making and strategic planning.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
• Works closely with CEO and COO on other special planning and departmental projects.
• Overseas and reports weekly, monthly, quarterly, and annual metrics.
• Dispatch:
• Coordinate delivery routes and driver schedules.
• Warehouse Lead:
• Oversee daily warehouse operations.
• Office Assistant
• Support administrative needs and operational documentation.
• Weekly Check-Ins and Reporting:
• Highlight progress, challenges, and solutions.
• Share actionable recommendations with supporting data.
• Safety and Compliance:
• Enforce the use of appropriate safety gear, including steel-toe shoes, harnesses for delivery personnel, safety belts for lifting, and forklift safety protocols.

The company's leaders will collaborate with you to define your specific duties and responsibilities, exceeding the minimum expectations outlined above. Together, we will develop a tailored plan to support your success within the company and contribute to our collective achievements. Your duties and responsibilities may evolve or adapt according to the changing needs of the company and your demonstrated capabilities

Job Type: Full-time

Pay: $70,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Winter Garden, FL 34787 (Required)

Ability to Relocate:

• Winter Garden, FL 34787: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $73,000