Live Chat Support - Remote / Office

Job Description

We are looking for a dedicated and motivated Live Chat Support representative to join our dynamic team. As a key player in our customer service department, you will be responsible for delivering exceptional support to our clients through real-time chat interactions. Our ideal candidate possesses a friendly demeanor and excellent written communication skills, as you will often be the first point of contact for customers seeking assistance. This role requires a proactive mindset, allowing you to quickly understand and resolve customer inquiries or concerns while providing an engaging chat experience. You will work in a fast-paced environment where multitasking is essential, juggling various chats while maintaining a high level of professionalism. Your ability to empathize with customers and provide solutions in a timely manner will contribute significantly to our overall customer satisfaction goals. If you thrive in a setting where you can use your communication skills to educate and guide customers, and you take pride in turning inquiries into positive experiences, we encourage you to apply for the Live Chat Support position and help us elevate our customer support services.

Responsibilities:

Provide accurate and timely responses to customer inquiries via live chat.

Assist customers with product-related questions, troubleshooting, and account issues.

Maintain a professional and friendly tone in all chat interactions.

Record and document customer interactions and issues for future reference.

Collaborate with other departments to resolve customer concerns effectively.

Identify and escalate priority issues to senior support agents as needed.

Analyze customer feedback to improve service quality and customer satisfaction.

Requirements:

Excellent written communication skills with a strong attention to detail.

Proven experience in customer service or support roles, preferably in a live chat setting.

Ability to multitask and manage several conversations simultaneously.

Strong problem-solving skills and a customer-centric mindset.

Familiarity with customer support software and chat platforms.

Ability to work independently and as part of a team.

Availability to work flexible hours, including evenings and weekends.

PAYRATE: $20.91 - $30.62 Hourly

About Syltbar USA LLC

Claus and Regina first discovered their special Prosecco on the island of Sylt in Germany. Located in the North Sea of Germany near the Danish boarder, Sylt is known for its natural beauty, luxury and sophistication. Since the island is so meaningful to them, they decided to make it their brand name and add the word "bar" to the end, denoting a place where drinks are served. The name SYLTBAR, which is pronounced zooltbar, reflects a sense of elegance, exclusivity and quality. The logo on SYLTBAR bottles is the shape of Sylt island. Regina and Claus feel this allows them to bring their love to every bottle.