What are the responsibilities and job description for the Chat Support Specialist - Remote or WFH position at Aligator Services Inc?
Job Description
Full-time, Remote
$30.70 per hour
Weekend shift available
We are currently seeking a motivated and skilled Chat Support Specialist to join our team. This is a remote position, and the ideal candidate will be able to work from home. As a Chat Support Specialist, you will have the flexibility to set your own schedule and work in a fast-paced and dynamic environment. If you are self-motivated, customer-oriented, and thrive in a remote working setting, we want to hear from you!
Job Description:
As a Chat Support Specialist, you will be the first point of contact for our clients' customers who need assistance with their products or services. You will provide timely and accurate solutions to their inquiries through chat support. You should be able to multitask, communicate effectively, and maintain a positive attitude while handling customer queries. Some of your responsibilities will include:
Responding to customers' chat inquiries in a professional and courteous manner- Providing technical support for products or services
- Resolving customer complaints and escalations
- Troubleshooting technical issues and providing solutions
- Updating customer information and interactions in our CRM system
- Providing feedback to improve customer service processes
Qualifications:
- At least 1 year of experience in customer/support service, preferably in chat support or virtual assistance
- Excellent written communication skills with a professional and friendly tone
- Tech-savvy with the ability to understand and troubleshoot technical issues
- Positive attitude and ability to work independently and in a team
- Strong time management and multitasking skills
- Proficient in using CRM systems and chat support software
- Bachelor's degree or equivalent experience
Why work with us?
- Competitive salary and flexible working hours
- Virtual team building activities and opportunities for career growth
- Supportive and inclusive work culture
- Work from the comfort of your home
- Opportunity to work with a diverse and global team
If you are passionate about customer service and thrive in a remote working environment, then this is the perfect opportunity for you! Join our team at Alligator Service Inc. and be a part of a company that values its employees and is committed to delivering exceptional customer support. Apply now!
About Aligator Services Inc
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
Salary : $31
