Support Chat Agent - ( Remote / WFH )

Job Description

We are seeking a dedicated and enthusiastic Support Chat Agent to join our dynamic customer support team. In this role, you will be the friendly voice and problem-solver for our customers, providing exceptional assistance and guidance through our online chat platform. As a Support Chat Agent, you will engage with customers to address their inquiries, resolve issues, and enhance their overall experience with our products and services. This is not just a job; it's an opportunity to make a difference in our customers' lives by providing them with timely and effective support. You will be responsible for handling a variety of questions and concerns, which means your ability to think critically and remain calm under pressure will be essential. We are looking for someone who is not only tech-savvy but also possesses excellent communication skills, allowing you to convey information clearly and empathetically. If you are passionate about customer service and have a desire to help others, we want to hear from you! Join us in creating a positive customer journey and be a part of a supportive and developmental work environment.

Responsibilities

Engage and assist customers via live chat to resolve inquiries and technical issues.

Provide accurate information and support for products, services, and company policies.

Diagnose customer issues and provide effective solutions in a timely manner.

Maintain a professional and courteous demeanor while interacting with customers.

Document customer interactions and feedback in the support database for future reference.

Collaborate with other team members to improve service processes and customer satisfaction.

Stay informed about product updates, promotions, and any relevant changes to streamline customer assistance.

Requirements

High school diploma or equivalent; further education or relevant certifications are a plus.

Proven experience in a customer service role, preferably in a chat or remote environment.

Exceptional written communication skills with a strong command of the English language.

Ability to type quickly and accurately while simultaneously engaging with customers.

Strong problem-solving skills with a customer-oriented mindset.

Familiarity with support ticketing systems and customer relationship management (CRM) tools.

Willingness to work flexible hours, including evenings and weekends as needed.

PAYRATE: $21.92 - $35.82 Hourly

About Syltbar USA LLC

Claus and Regina first discovered their special Prosecco on the island of Sylt in Germany. Located in the North Sea of Germany near the Danish boarder, Sylt is known for its natural beauty, luxury and sophistication. Since the island is so meaningful to them, they decided to make it their brand name and add the word "bar" to the end, denoting a place where drinks are served. The name SYLTBAR, which is pronounced zooltbar, reflects a sense of elegance, exclusivity and quality. The logo on SYLTBAR bottles is the shape of Sylt island. Regina and Claus feel this allows them to bring their love to every bottle.