What are the responsibilities and job description for the Warranty Administrator position at Symbotic?
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Warranty Administrator that will be responsible for managing customer inquiries, processing orders, handling complaints, and providing administrative support to the customer service department. This person This role requires excellent communication skills, attention to detail, and a commitment to customer satisfaction. This person will be
What we do
The Warranty Administrator is part of our Quality team and is part of the Manufacturing organization, which is responsible for driving continuous improvement practices of our systems' performance. Our quality team ensures that the products and processes meet the highest standards of quality, safety, and reliability. Their primary focus is to maintain consistency in the production of robots and automated systems that meet customer requirements and comply with industry standards. The quality team collaborates closely with various departments to ensure that quality is integrated throughout the entire product development and manufacturing lifecycle
What you’ll do
- Interact with customers, providing information and addressing inquiries about products and services. Resolve customer complaints effectively.
- Process customer orders, returns, and exchanges accurately and efficiently, focusing on warranty and spare parts orders.
- Handle warranty claims from initiation to resolution, including verifying claim eligibility, coordinating repairs or replacements, and maintaining warranty records.
- Work closely with the supply chain team to ensure the timely availability and delivery of spare parts. Assist in managing inventory levels to prevent shortages and delays.
- Oversee the distribution of spare parts to customers, ensuring accuracy and timeliness. Coordinate with logistics providers to track shipments and resolve any delivery issues.
- Provide administrative support to the customer service team, including preparing reports and maintaining documentation related to warranties, supply chain activities, and spare parts.
- Maintain and update customer records in the database, including information on warranties and spare parts transactions.
- Coordinate with other departments to ensure seamless service delivery and resolve any customer issues.
- Monitor and track customer service metrics related to warranties, supply chain, and spare parts, identifying areas for improvement.
- Assist in developing and implementing customer service policies and procedures, particularly those related to warranty and spare parts management.
- Participate in training sessions to stay updated on products, services, and customer service best practices, with a focus on warranty processes and supply chain operations.
What you’ll need
- Bachelor's degree preferred in business administration, supply chain management, or related degree preferred, or equivalent work experience.
- Minimum 5 years of Customer Service experience customer service or administrative role, with experience in warranty management, supply chain, or spare parts distribution being a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office Suite and customer service software (e.g., CRM systems).
- Familiarity with supply chain and inventory management software is a plus.
- Ability to handle multiple tasks and prioritize effectively.
- A positive attitude and a strong commitment to providing outstanding customer service.
- Ability to work independently and as part of a team.
Our Environment
- Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit
www.symbotic.com
.We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
