Operations Analyst - Remote

Symetra has an exciting opportunity to join our team as a Benefits Operations Analyst!

About the role

In this role you will be responsible for the Benefits Operations functions involving new and in-force Group Benefits Products. Successful candidates maintain a high degree of initiative and an in-depth knowledge of group benefits products, operations and the Symetra organization. You’ll work independently on day-to-day activities, documentation of new and existing processes, and possesses the ability to lead a project to successful completion.

What you’ll do

• Creation and maintenance of procedures and processes, identifies and implements ideas for improved efficiency.
• Lead and facilitate operations based projects that will focus on system changes, process improvements, product enhancements and launches, legal and compliance updates, and other core operational functions.
• System support and testing, responsible for User Acceptance Testing for new and existing system enhancements for your functional area and product line.
  Provide technical training support and daily production support as needed for both internal and external teams.
• Generation and analysis of contracts and/or agreements
• Reporting and metrics, analytics
• Auditing in support of measuring group operations productivity and effectiveness and in support of internal business partners, including but not limited to Finance, Sales, Compliance, and other internal business partners

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Hourly Range: $24.32-$40.55 plus eligibility for annual bonus program

Who you are

• 4 years of work experience in a fast paced team environment
• 3 years experience in group insurance
• Strong leadership and project management skills
• Excellent oral/written communication, customer service, and interpersonal skills
• Strong planning, ability to prioritize, organizational skills
• Detail orientation with high level of accuracy
• Ability to learn and apply a complex set of rules and guides
• Ability to multi-task and deliver results in a fast-paced, deadline driven environment;
• Demonstrate initiative and self-motivation skills
• Strong technical skills and knowledge of Microsoft applications, Word, Excel and Access and Adobe Acrobat

We empower inclusion

At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Why work at Symetra?

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

For more information about our careers visit www.symetra.com/careers.

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