What are the responsibilities and job description for the Technical Support Expert position at SymphonyAI?
Our company is seeking a skilled Technical Support Expert who can ensure the smooth operation of our software solutions and provide excellent customer support to our major financial services clients. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work collaboratively within a team environment. Responsibilities include taking ownership of incidents, creating configuration fixes, collaborating with the project team, and working closely with the engineering team. Requirements include fluent English, strong critical thinking, detail-oriented mindset, and ability to work under pressure. Preferred qualifications include technical competencies in application servers and database servers, technical degree in Computer Science, and previous experience in a similar technical support role.
