What are the responsibilities and job description for the Administrative Processor position at Symple Lending?
Symple Lending, is an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers.
We are seeking a detail-oriented and proactive Administrator Processor to join our dynamic team. This role is essential in providing real-time support to our sales team through effective communication, issue resolution, and coordination with our internal sales team. The ideal candidate will thrive in a fast-paced environment, excel in customer service, and possess a solution-oriented mindset.
What You’ll be Doing:
Why Work for Symple Lending:
Symple Lending is an equal opportunity employer and encourages candidates of all background
We are seeking a detail-oriented and proactive Administrator Processor to join our dynamic team. This role is essential in providing real-time support to our sales team through effective communication, issue resolution, and coordination with our internal sales team. The ideal candidate will thrive in a fast-paced environment, excel in customer service, and possess a solution-oriented mindset.
What You’ll be Doing:
- Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team.
- Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems.
- Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently.
- Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up.
- Collaborate with sales agents to identify recurring issues and recommend process improvements.
- Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.
- Proven experience in a customer service role, with a focus on chat and phone support.
- Experience supporting a sales team, preferably in a fast-paced environment.
- Strong troubleshooting skills and the ability to resolve technical issues effectively.
- Familiarity with debt settlement is a plus, but training will be provided for candidates without prior experience.
- Bilingual (English and Spanish) preferred to support our diverse team and client base.
- Excellent communication skills (verbal and written).
- Ability to multitask, prioritize, and stay organized in a high-pressure environment.
- Proficient in using Slack, CRM systems, and other collaboration tools.
Why Work for Symple Lending:
- Competitive Salary
- Professional growth
- Health insurance
- Vision & dental insurance
- Paid time off
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- Cutting-edge projects and exposure to the latest technologies.
- Professional development assistance
Symple Lending is an equal opportunity employer and encourages candidates of all background
