What are the responsibilities and job description for the Regional Service Manager position at SymQuest?
Overview :
SymQuest, a Division of Konica Minolta, currently has an exciting opportunity for a Regional Service Manager!
Responsibilities :
- Manage Field Service Teams and Setup Shop Teams within assigned region to deliver excellent customer service to all of our clients
- Manage delivery of proactive and superior equipment maintenance services to clients in a geographic region through an assigned team of service and shop technicians to ensure client satisfaction and retention.
- Manage team of in-house shop technicians who are responsible for the set-up of new and used / rental multi-functional output products, printers and other document solutions.
- Maintain proper staffing levels to ensure delivery of high tech, high touch client satisfaction
- Measure performance, develop, and coach direct reports
- Achieve established team performance standards for service excellence and productivity.
- Development, measurement and reporting of all key metrics in all assigned territories including, but not limited to :
Equipment uptime
Service net calls / recalls
First Call Effectiveness
Service call cycle times
Parts used in the field
Parts cost
Customer response times
Utilization
Escalations
Equipment set up cycle times
Equipment set up productivity
Equipment set up quality and length of time to first service call
Qualifications :
Industry experience a must
