IT Support Specialist II

About Us

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise - always inspiring more…

Your role

Install, configure, troubleshoot, and maintain end-user equipment and software.

• Ensure that all phases of desktop support, including installations, upgrades, hardware configurations, operating systems, and operating system configuration issues are properly coordinated, monitored, tracked, and resolved.
• Apply diagnostic techniques to identify problems, investigate causes, recommend and/or implement solutions.
• Manage and respond to support requests while making proper use of the ticket system to monitor, analyze and resolve support requests.
• Analyze client systems and report on functionality and performance. Provide recommendations for improvement.
• Maintain data integrity and security for systems.
• Act in projects related to endpoint systems.
• Create and maintain Standard Operating Procedure documentation (SOPs).
• Assist in the tracking of software licensing and compliance.
• Utilize software distribution tools and standard desktop support tools.
• Develop training materials and procedures, and/or train users in proper use of hardware and software.
• Seek ways to apply new technology to and reuse existing technology for business processes.
• Promotes continuous improvement in the IT functions and activities of Symrise NA and helps assure understanding of our company processes and procedures.
• Works well in a team environment in which members participate, cooperate with, and support each other.
• Work overtime, as required.
• Travel, as required.
• All other duties as assigned.
  
  

About You

4 years’ experience in desktop and networked systems support.

• Bachelor’s degree in Technology, Engineering, Business, or relevant work experience.
• Extensive knowledge of End User Devices (desktops, laptops, mobile, and tablets)
• Experience with Microsoft Office 365 tools and administration.
• Experience supporting and managing the following technologies: Microsoft Office suite, Windows 10, Active Directory, Software Management Tools (SCCM and Intune), End Point Protection (Windows Defender), Microsoft ATP.
• Experience with networking and telecommunications service, hardware, and cabling.
• Experience managing locally connected and network connected printers and scanners.
• The position’s responsibilities require independent analyses, communication and problem solving.
• English language intermediate level required, and Spanish intermediate desired when the position based in Brazil
• Detail oriented, strong organizational skills and experience working under pressure and deadlines. Works well in a team environment in which members participate, cooperate with, and support each other.
  
  

Our offer

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.