What are the responsibilities and job description for the Application Support Specialist II position at Symrise?
About us
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise - always inspiring more…
Your role
Possessing specialist knowledge of operating systems, devices, applications and software
Providing technical support to teams within the organisation, and to external clients when required
Assisting with systems integrations
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Managing coordination at a local and international level where required
Delivering regular and customised training to teams within the business
Preparing maintenance plans and upgrading schedules for the organisation’s systems
Developing reports for teams across the business
Assist with project management of various application driven projects, including upgrades, new implementations, user training
Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production
Coordinate technology efforts with Regional, Segment, and Core IT teams
Acting as the primary point of contact for the solution(s) in charge of coordination
Providing guidance and support, and ensuring customer satisfaction for functional and operational stakeholders
Ensuring compliance to standards, guidelines and processes
Building relationships with key stakeholders and gaining early awareness of their requirements
All Other Duties Assigned
About you
BS / BA or equivalent degree in Business or IT
Proficient at analyzing and interpreting large amounts of data
Familiarity working with databases and applications for maintenance tasks, tuning
Intimate knowledge of an organization’s computing systems
Ability to explain complex ideas to those with limited IT and systems knowledge
Our offer
Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.
Come join us and embark on a fascinating journey with Symrise.
If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
