What are the responsibilities and job description for the Customer Service Representative and Sales Support position at Symtec Inc?
Overview :
We are seeking a dynamic and detail-oriented Customer Service Representative and Sales Support Specialist to join our team. This dual-role position will serve Symtec , a leading powersports OEM supplier, and Active Molding , an innovative injection molding company. The ideal candidate will excel in communication, thrive in a fast-paced environment, and demonstrate exceptional attention to detail while managing customer relationships and supporting sales efforts. Reporting directly to the Integrator, this role requires adaptability, problem-solving skills, a customer-first mindset, and strong technical proficiency (e.g., Office 365 and NetSuite).
Key Responsibilities :
Serve as the primary contact for customer inquiries, addressing concerns professionally and effectively.
Process orders, manage changes, and provide accurate status updates.
Assist sales teams with quotes, proposals, presentations, and CRM system updates.
Coordinate and participate in trade shows, customer visits, and business development events.
Prepare reports on customer activity, sales metrics, and operational efficiency.
Utilize Office 365 Suite (Outlook, Excel, Word, Teams) and NetSuite to manage tasks and collaborate with teams.
Travel Requirements :
Travel 10-25%, including driving to customer sites and attending trade shows / events.
Qualifications :
2 years of experience in customer service or sales support.
Exceptional communication and organizational skills with strong attention to detail.
Proficiency in Office 365 Suite and NetSuite; ability to learn new software quickly.
Experience in powersports, manufacturing, or injection molding is a plus.
High school diploma or equivalent (post-secondary education preferred).
Valid drivers license and willingness to travel as needed.
What We Offer :
Company-subsidized medical, dental, and vision insurance.
401(k) with a generous company match .
Paid time off and company holidays.
A collaborative team environment and opportunities for growth.
