Sr. Servicenow Developer

Sr. Servicenow Developer

Washington DC Hybrid 3 days

Primary Responsibilities:

• Lead the development, design, configuration, and deployment of new application modules, workflows, and catalog requests.

• Design and deliver technical solutions built on the ServiceNow platform to support internal employee needs.

• Provide configuration and customization of the ServiceNow platform, including but not limited to workflow design, system administration, reporting, data imports, integrations, custom scripting, and third-party software integration.

• Develop and maintain API integrations and process automation between ServiceNow and other platforms.

• Create and manage Service Catalog Items and Knowledge Base articles.

• Collaborate with the IT Service Management Team and other business and IT stakeholders.

• Analyze business requirements and architect ServiceNow integrations using technologies such as LDAP, Single Sign-On, MID Server, web services, email, and internal tools.

• Contribute to performance sizing for scalability and future growth of the platform.

• Perform technical configurations, application maintenance, and routine system housekeeping tasks.

• Design and manage application and data security protocols.

• Diagnose and resolve technical issues related to ServiceNow configuration and functionality.

• Identify and implement improvements to enhance the ServiceNow platform.

• Support the accuracy and completeness of Configuration Items (CIs) within the CMDB.

Qualifications:

Required Education & Experience:

• Bachelor s degree and 8 years of relevant experience, or Master s degree and 6 years of relevant experience; equivalent work experience may be considered.

Required Skills:

• Minimum of 6 years of hands-on ServiceNow development experience in an enterprise environment.

• Proven experience in ServiceNow customization, administration, and configuration.

• Proficiency in HTML, Angular, and JavaScript.

• Experience working with the Service Catalog and Service Portal within ServiceNow.

• Strong understanding of ITSM processes and CMDB functionality in ServiceNow.

• Hands-on experience with core application modules such as Incident, Problem, Change, Service Portal, and Service Catalog, including Automation/Orchestration.

• Prior experience integrating ServiceNow with external systems, with the ability to adapt methods and develop solutions for complex problems.

• Capability to plan resource needs based on high-level specifications.

• Excellent communication skills, with the ability to convey technical information in clear, simple terms.

• Eligibility to obtain a Public Trust Clearance is required.