What are the responsibilities and job description for the Support Specialist - Traffic Control Electronics position at Synapse-ITS?
Job Description
Synapse-ITS is hiring a Support Specialist - Traffic Control Electronics to join our team. As a support specialist, you will provide technical support to customers and ensure their satisfaction.
Responsibilities
- Provide technical support to customers via phone, email, and ticketing systems
- Collaborate with engineering and marketing teams to develop training materials and content
- Use ticketing software to track and resolve customer issues
- Conduct site visits and provide on-site training as needed
Requirements
- Bachelor's degree in a related field (e.g., electrical engineering, computer science)
- 4 years of experience in a technical support role, preferably in traffic control electronics or ITS
- Extensive knowledge of signalized intersection technology and theory of operation
- Excellent communication and problem-solving skills
