What are the responsibilities and job description for the Technical Support Professional position at Synapse-ITS?
About the Role
We are seeking a skilled Technical Support Professional to join our team at Synapse-ITS. As a technical support specialist, you will be responsible for providing exceptional customer service and ensuring timely issue resolution.
Key Accountabilities
- Respond to customer inquiries and provide technical support via various channels
- Develop and maintain accurate records of customer interactions and issue resolutions
- Collaborate with internal teams to identify and address product enhancements and improvements
- Maintain up-to-date knowledge of traffic signal control technologies and industry trends
Requirements
- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 4 years of experience in a technical support capacity
- Strong understanding of traffic signal control systems and ITS technologies
- Excellent written and verbal communication skills
