Director of Practice Operations

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The Role

The Practice Operations Leader is responsible for overseeing and managing critical operational functions within Synapticure. This role is pivotal in ensuring seamless integration and efficiency across revenue cycle management (RCM), provider enrollment, licensure, credentialing, and platform alignment. The ideal candidate will have deep expertise in healthcare operations, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams to drive efficiency and operational success.

Job Duties – What You’ll Be Doing

• Revenue Cycle Management (RCM) & Billing Operations: Oversee upstream and downstream billing processes to ensure claims are submitted accurately and payments are processed efficiently. Identify process improvements to reduce denials, optimize reimbursement, and enhance financial performance.
• Reporting & Analysis: Monitor and analyze RCM performance metrics, including collections, denials, aging reports, and other key indicators, providing actionable insights to leadership.
• Provider Enrollment, Licensure & Credentialing: Manage the provider enrollment process, ensuring compliance with payer requirements. Oversee licensure and credentialing processes to maintain provider readiness and adherence to industry regulations.
• Audit & Compliance: Conduct audits to ensure adherence to compliance standards and regulations related to provider enrollment and credentialing.
• Platform Success & System Alignment: Act as a bridge between operations and product teams, ensuring alignment and troubleshooting misalignments between various healthcare management platforms, including EHR, RCM, and third-party billing systems.
• System Optimization: Work with product and IT teams to optimize platform functionalities, ensuring seamless data flow, process efficiency, and user adoption.
• Training & Continuous Improvement: Lead initiatives to improve platform utilization, streamline workflows, and enhance the user experience, providing training and support to staff and providers.
  
  

Requirements – What We Look For In You

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• 7 years of experience in healthcare operations, including back-office management.
• Strong knowledge of healthcare billing systems (e.g., Epic, Cerner, or similar) and provider enrollment tools.
• Ability to identify system inefficiencies, troubleshoot complex operational challenges, and implement effective solutions.
• Proven leadership skills with the ability to manage cross-functional teams and influence stakeholders.
• In-depth understanding of healthcare regulations, payer requirements, and industry best practices for RCM, credentialing, and compliance.
• Excellent verbal and written communication skills with the ability to convey complex information clearly.
• Strong project management skills with experience leading cross-functional projects.
  
  

Preferred Qualifications

• Master’s degree in Healthcare or Business Operations.
• Familiarity with healthcare technologies, including electronic health records (EHR) systems and practice management software.
  
  

We’re Founded By a Patient And Caregiver, And We’re a Remote-first Company. This Means Our Values Are At The Heart Of Everything We Do, And While We’re Located All Across The Country, These Principles Are What Tie Us Together Around a Common Identity

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity. We are energized by the importance of our mission and bias toward action.
  
  

Salary & Benefits

Competitive salary based on experience and qualifications.

Comprehensive benefits package, including medical, dental, and vision coverage.

401(k) plan with employer matching.

Remote-first work environment with a home office stipend.

Generous paid time off and sick leave.

Professional development opportunities and career growth potential.

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