Talent Development Specialist

Description

SYNC Residential is hiring a Talent Development Specialist to join our Training Department! This is a Monday-Friday position based at our Corporate Office in Houston with up to 50% travel to our communities. Candidates must have at least 2 years of on-site Multifamily experience with prior training experience highly preferred, and must have experience creating content to be used for training initiatives. SYNC Residential offers full benefit coverage with multiple plans to choose from, rent discounts at any of our communities, and 401(k) with employer match. Join the SYNC Team and learn why we were voted the #4 Best Place to Work in Multifamily for 2025!

Position Summary: The Talent Development Specialist will coordinate and facilitate programs and activities that promote personal, educational, and employment-related development for all team members. 

Scope:  The majority of decisions are made using the supervisor’s directive and following company policies and procedures. The incumbent has no authority that is not specifically delegated from the Director of Training and Talent Development, Regional Manager, Director of Property Management or Principal. 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties 
•    Conducts new-hire onboarding, on-the-job, one-on-one, eLearning, and classroom training.
•    Executes training calendar and establishes priorities directly related to organizational needs.
•    Delivers best practices, customer service, operational policies and procedures, and position-based skills training to all new and existing team members. 
•    Supports new team members and hiring managers during the initial onboarding process. 
•    Participates in designing and implementing training solutions which include a blended approach to learning such as coaching, 1:1 session, and action learning. 
•    Participates in designing and creating training tools, training content, handouts, ad guides to improve learning outcomes for a variety of training initiatives. 
•    Creates, delivers, and monitors the impact of new and continue training for team members.
•    Responsible for the accuracy of team member learning paths, resources, training compliance and attendee records in the Company’s Learning Management System. 
•    Serves as a liaison between onsite team members and corporate office for identifying and communicating training issues and challenges. 
•    Collaborates with both regional and property managers to identify training needs and mapping out development plans for teams and individuals.
•    Analyzes training needs and participates in developing new training programs or modifying and improving existing programs.
•    Assists the operations team with new property acquisitions to ensure appropriate training for new team members. 
•    Train and support mentorship program including ongoing Train the Trainer sessions and involvement in selecting mentors in the application process. 
Other Duties
•    Other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following.
•    Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
•    Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
•    Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
•    Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
•    Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
•    Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
•    Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Two years of multifamily experience required. Prior property training experience preferred. 
Professional multi-family and/or training designation preferred.

Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficient with Microsoft Office applications. Prior ResMan experience preferred but not required.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and /or move up to 20 pounds.  Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to stoop or kneel.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

SYNC Residential is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 
 

Qualifications

• Property management software experience (i.e. Entrata, Yardi, or OneSite) is highly preferred.
• Previous Learning Management System (LMS) experience is highly preferred.
• Minimum of 2 years property management experience, or 4 years relevant work experience in a similar role within a dynamic and fast paced work environment.
• Bachelor’s Degree is preferred.
• Comfortable communicating with all levels of management and employees.
• Proficient in Microsoft Office
• Excellent oral and written communication skills.
• Excellent organization, project management, and time management skills.
• Excellent decision making and problem-solving skills with the ability to utilize sound judgement and take the initiative to establish priorities, meet deadlines, and make decisions within the functional area of responsibility.
• Strong analytical skills.

PHYSICAL/MENTAL REQUIREMENTS:

The Training Supoort Specialist position requires the following physical and mental capabilities to be performed:

Constantly (66% to 100% of the time)

Writing, keyboarding, grasping, turning, using finger dexterity, giving and receiving verbal communication both in person and over the telephone, giving and receiving written communication, working indoors, lifting and carrying items weighing 10lbs or less, performing detail and general observation.

Occasionally (1% to 33% of the time)

Being on foot, bending, stooping, squatting, kneeling, climbing stairs, pushing or pulling, reaching above shoulder height, sitting, lifting and carrying items weighing 20lbs or less, and observing things clearly beyond an arm’s reach.

I have read and understand the performance outline expected as the Training Support Specialist of Elysian Living. I understand that from time to time various duties may change and that I will be required to perform other reasonable duties as assigned.