What are the responsibilities and job description for the Customer Care Representative - 3rd Shift (7on7off) position at Synchrony Pharmacy?
LIFE AT SYNCHRONY
Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.
Synchrony Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.
Let’s Talk About Benefits.
Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.
Hours - 7on/7off - 3rd shift
Duties
As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.
Synchrony Pharmacy is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.
Let’s Talk About Benefits.
- Competitive salaries and weekly pay
- Wage increases EVERY quarter
- Student loan repayment, scholarships, and tuition reimbursement
- Health, dental, vision, and life insurance kick in on the first of the month after your start date
- 401(k) Match
- Bonuses for attendance, referrals, and gas
- Quarterly employee recognition ceremonies
- And so much more!
Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.
Hours - 7on/7off - 3rd shift
Duties
- Provides customer service and issue/resolution.
- Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
- Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
- Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.
- Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP’s/Insurance plans.
- Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.
- Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
- Assists with special projects as needed.
- High School diploma or equivalent. Associates degree preferred.
- Ohio Pharmacy Technician Registration.
- One (1) year pharmacy customer service experience. Healthcare, senior living industry, pharmacy or long- term care environment preferred.
- Minimum one (1) year multi-facility experience preferred.
- Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
