Demo

VP, COMPLIANCE MANAGER - CREDIT BUREAUS

Synchrony
CT Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/6/2025

Job Description :

Role Summary / Purpose :

The VP, Compliance Manager - Credit Bureaus is a key risk management role that works closely with business partners and other members of compliance to ensure business processes and initiatives comply with applicable consumer laws and regulations. This role is responsible for delivering quality results, providing compliance guidance to 1st line partners as a subject matter expert, and executing or participating in various risk management activities. This role will provide compliance support for various processes within Credit & Capital Management and Tech / Ops including Servicing, Collections / Recovery, Customer Solutions and the Operations Support functions, with a specialized focus on 2nd Line oversight of credit bureau furnisher activities, and other requirements under Fair Credit Reporting Act (FCRA). This position is remote, where you have the option to work from home, however travel may be requested on occasion.

Our Way of Working

We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities :

  • Enhance second line of defense compliance governance and credible challenge processes utilizing strategic thought leadership to evolve compliance oversight of credit bureau processes; additional process coverage responsibilities as identified by leadership.
  • Serve as a subject matter expert on credit reporting and bureau disputes laws and regulations and lead continued compliance process and control enhancements, communications and execution for supported processes.
  • Ensure that the business embeds effective tools, systems and controls for analyzing and monitoring regulatory and operational risks by providing : (i) oversight and expert guidance to first line business owners on risks and appropriate controls; (ii) providing credible challenge of first line risk control self-assessments.
  • Review cross functional initiatives with a focus on reducing compliance risks and ensure various functions within the business understand credit bureau requirements and process impacts.
  • Identify and lead risk coverage activities through risk reviews and assessments to identify opportunities to reduce thematic risks; targeted compliance reviews and continuous monitoring activities.
  • Lead the implementation of new or changing regulatory requirements.
  • Evaluate process exceptions and gaps to identify issues and action plans, ensuring to holistically address all compliance requirements, while providing guidance on remediation plans
  • Support leadership in the creation and delivery of compliance trainings.
  • Support and lead AVPs through high-risk strategic initiatives and compliance activities
  • Support business partners by providing expert advice and influencing changes to processes, policies, procedures, and controls to mitigate compliance risk.
  • Provide effective challenge and guidance on compliance risks and supporting business lines through various interactions and forums.
  • Perform annual compliance risk assessment, assessing inherent risk and control effectiveness of supported Synchrony L3 processes.
  • Create monitoring and escalation reports for emerging compliance risk and present reports to leadership.
  • Establish effective relationships with all functional areas.
  • Flexibility to adjust coverage areas and perform other duties and / or special projects as assigned based on company and regulatory focus.
  • Perform other duties and / or special projects as assigned.

Qualifications / Requirements :

  • Bachelor's degree and five years of compliance or risk management experience in a banking or financial services industry; or in lieu of degree, 10 years of compliance or risk management experience in a banking or financial services industry
  • 5 years of control assessments including control design
  • 5 years providing Compliance and / or Risk guidance on problem management, root cause analysis, and developing and executing action plans
  • Strong understanding of Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA) and other regulatory requirements impacting credit reporting
  • Proven ability to influence and communicate with senior management
  • Desired Characteristics :

  • Familiarity with Consumer Data Industry Association (CDIA), Metro 2 Format and Credit Reporting Resource Guide (CRRG) and industry standards for accurate credit reporting
  • Understanding of federal and state financial Privacy regulations
  • Understanding for Fair Debt Collection Practices Act (FDCPA) and Fair Credit Billing Act (FCBA) as it relates to credit reporting impacts and responsibilities
  • People leader with experience leading and developing compliance professionals
  • Strong written and verbal interpersonal communication skills
  • Ability to influence and work across a matrixed organization
  • Demonstrated strategic and process skills with proven ability to execute
  • Understanding of business systems, data, & processes, including credit bureau reporting
  • Familiar with delivering on state requirements
  • Grade / Level : 12

    The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

    Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

    Salaries are adjusted according to market in CA, NY Metro and Seattle.

    Eligibility Requirements :

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Our Commitment :

    When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

    This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

    Reasonable Accommodation Notice :

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
  • Job Family Group : Risk Management

    Salary : $110,000 - $185,000

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