VP, Transaction Processing - Consumer Bank Operations

E2500194-1

Job Description

The VP, Transaction Processing will lead all monetary and non-monetary processing and fulfillment activities for Consumer Bank Operations. In this role, the Transaction Processing leader will be responsible for ensuring Consumer Bank transaction requests are processed within SLA and quality standards, while adhering to operational and compliance risk appetite. In addition, this role will lead the Application Review for new account opening and all exceptions processing for the back office. This role will report directly to the SVP, Consumer Bank Operations and will closely work with the Bank Senior Leadership Team to deliver operational performance and deliver on the Bank’s strategic transformation. The scope covers supporting over $70 billion in customer deposits, >$30 billion in annual monetary processing and fulfilling nearly 1 million back office requests per year.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Effectively lead wires processing, application review, account maintenance, exceptions and money movement teams for the Consumer Bank.
• Build and sustain strong business team relationships; will be the key leader to deliver sustainable performance and build bank operations for the future.
• Functions as key point of contact on Consumer Banking back office operations processes, relevant consumer banking regulations, legal requirements, and Consumer Banking operations processing systems. This includes support for new products, services, delivery channels and risk assessment and control implementation of enhancements.
• Partner with Credit, Finance, Strategy, Surveillance, Internal Control, Internal Audit and other Operations teams to effectively manage portfolio performance and execute plan.
• Provide strategy, direction and high standards necessary to produce highly involved, process focused, team-oriented and innovative performance.
• Responsible for partnering across the other operational team including call center, fraud operations and specialty operations to deliver seamless outcomes.
• Lead and motivate employees, focusing on the customer experience, customer retention, deposits targets and operational effectiveness.
• Cultivate an environment of trust, teamwork, ownership and involvement at all levels of the organization.
• Analyze macro-economic impacts on business operations and provide insights into portfolio performance, trends and impact of strategic changes or initiatives.
• Responsible for maintaining operational loss targets and operating expenses for the portfolio.
• Ensure we deliver process improvement and key KPI performance on all processes owned by this leader
• This role will lead a team of nearly 150 associates performing critical fulfillment functions, including U.S. and India-based teams.
• Perform other duties as assigned as a part of day to day responsibilities.
  
  

Qualifications/Requirements

• Bachelor's degree with a minimum of 8 years' experience in banking operations or banking deposit operations setting; or in lieu of degree, minimum of 12 years' experience banking operations or banking deposits operations.
• 8 years management experience, ability to lead in a large matrixed organization, presenting complex analytics in a simple manner and experience with developing communication and diplomacy skills used to direct/persuade/influence others.
• Experience with strategic thinking and client interfacing skills.
  
  

Desired Characteristics

• Strong project management skills with a concentration of lead planning and development of a business or functional initiative
• Proven ability to lead and engage teams in a remote environment
• Strong analytical skills and deep domain expertise in risk management and operations
• Global mindset; experience in Consumer Banking, Back Office and Customer Service.
• Strong PC proficiency (Microsoft Suite, including: Word, Excel, PowerPoint, and Outlook) or comparable software applications.
  
  

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Contact Center Operations