VP, UX Strategist – Health & Wellness

E2500359-5

Job Description

Role Summary/Purpose:

Synchrony’s User Experience Group empowers both customers and clients to meet their goals and aspirations with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill user-centered journeys. We are powered by our supportive and collaborative UX team culture and enabled by Synchrony’s commitment to investing in user experience and creating engaging digital experiences. Our designers are given the guidance and autonomy they need to do the best work of their careers. 

As a VP, UX Strategist at Synchrony, you will join Synchrony’s scaled agile teams and partner with CX, marketing, development, and process owners to conceptualize and develop engaging web, mobile, and tablet experiences for our strategically significant core customer-facing applications. The candidate will be responsible for leading the conceptualization and exploration of high-profile projects by collaborating with stakeholders, synthesizing competitive and research data, running design sprints, creating and presenting high-level designs and collaborating with user researchers, designers and programmers. Additionally, the candidate will act as a champion for user experience by providing thought leadership.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities

• Apply design thinking methodologies with product owners and leaders to help shape product strategy, clarify requirements, and define and scope UX activities
• Coordinate and drive collaboration with stakeholders from multiple departments to conceptualize and iterate on large-scale, high profile complex projects out in front of agile team rhythms
• Organize & facilitate design sprints and workshops to drive ideation and consensus
• Engage with UX research to assist in initiating, planning and running tests and applying results to design
• Review and incorporate competitive, market or user research data into strategies and designs
• Present to and persuade executives, leaders and agile teams to accept UX strategy and recommendations
• Ensure that all designs balance user needs with business objectives, partner requirements, and technical feasibility
• Ideate on and champion new experiences
• Work closely with channel designers during exploration and testing phases
• Develop user flows, site maps, information architecture, wireframes, and prototypes of responsive web user interfaces (UI) as needed for handoff to channel designers
• Act as an advocate for the end user’s experience
• Collaborate effectively with remote team members and managers
• Perform other duties and/or special projects as assigned
• Mentor junior level designers, interns and/or BLPs
• Bring a strong positive attitude to project and UX teams
• Perform other duties and/or special projects as assigned.
  
  

Qualifications/Requirements

• Bachelor’s or associate’s degree in UI/UX, HCI, graphic design, psychology, marketing, information technology, or similar area. In lieu of degree, a High School Diploma/GED, related certification and 8 years of related work experience.
• Minimum of 6 years of experience in user experience, information architecture, user experience architecture, or interaction design
• Strong understanding of user centered design, design thinking and related methodologies
• Strong understanding of internet-based technologies and systems
• Strong communication, time management, collaboration, and organizational skills
• Expertise in modern design tools such as Figma, Adobe XD, Adobe Creative Suite and/or similar tools 
• Willingness to travel to Synchrony offices for team & business meetings.
  
  

 

Desired Characteristics

• Master’s degree in UI/UX, HCI, graphic design, psychology, marketing, information technology, or similar area
• Experience in a strategy or senior design exploration role
• Experience working on agile teams
• Experience working in eCommerce and/or Financial Industry 
• Experience identifying and conducting User Research and User Testing 
  
  

 

 

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Information Technology