What are the responsibilities and job description for the Technical Sales Support Specialist position at Syndetix Inc?
Technical Sales Support Specialist - Law Enforcement - REMOTE
Position Overview
We are seeking an experienced Technical Sales and Support Specialist to join our team focused on providing advanced technologies to law enforcement agencies. The ideal candidate will combine strong technical knowledge with exceptional sales skills to demonstrate, explain, and sell specialized mission critical equipment.
Key Responsibilities
- Sales Responsibilities
- Identify and develop new business opportunities with law enforcement agencies at all levels
- Conduct product demonstrations and proof-of-concept trials for company technologies
- Create customized solutions addressing specific agency requirements and challenges
- Develop detailed technical proposals and participate in bid processes
- Achieve quarterly and annual sales targets
- Stay current on industry regulations, compliance requirements, and technology advancements
- Represent the company at Industry conferences and trade shows
- Technical Support Responsibilities
- Provide technical implementation support for new and deployed systems
- Conduct on-site and remote troubleshooting for deployed systems
- Deliver comprehensive training programs to end-users on proper equipment operation
- Collaborate with engineering teams to customize solutions based on client needs
- Develop and maintain technical documentation for client reference
- Customer Success Responsibilities
- Serve as the primary technical point of contact for assigned accounts
- Conduct regular check-ins to ensure optimal system performance and client satisfaction
- Identify opportunities for system upgrades or expanded capabilities
- Gather client feedback to inform product development roadmaps
- Build long-term relationships based on technical expertise and responsive service
Requirements
- 3-5 years of experience in technical sales or support roles, preferably selling to government or law enforcement clients
- Experience with public safety or law enforcement sales cycles
- Experience providing hands-on technical support and troubleshooting
- Strong presentation and communication skills with ability to explain complex technical concepts
- Understanding of law enforcement operations and technology requirements
- Bachelor's degree in Engineering, Computer Science, Criminal Justice, or related field
- Willingness to travel up to 40% of the time
Preferred Qualifications
- Prior law enforcement or military experience
- Technical certifications related to communications systems or network technologies
- Experience with CJIS compliance and requirements
- Knowledge of procurement processes for government agencies
- Background in telecommunications or RF technologies
- Experience with RFP/RFQ response development
Compensation and Benefits
- Competitive base salary with performance-based commission structure
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) matching program
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Background check and drug screen required (every external new hire in the U.S.)
COMPANY OVERVIEW:
Syndetix is a corporation that builds, designs, and engineers technologies that protects those who protects us. We provide high-caliber design and engineering services for the Department of Defense, Department of Justice, and civilian markets. With more than 30 years' experience, we bring the highest level of technical expertise to provide advanced solutions to the design, development and testing of mission critical systems. We provide superior rapid systems engineering design, development, and fabrication as well as operational support for the test and evaluation community. Our home office is located in Las Cruces, New Mexico.
Syndetix is an Equal Opportunity/ Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any group protected by federal, state, or local law.
