Senior Delivery Leader - Managed Services

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a highly experienced Senior Delivery Leader to manage a large Managed Services engagement for our client. The ideal candidate will possess a strong background in delivery leadership, specifically within the context of Managed Services, and will have experience working with offshore teams.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Piscatway, NJ is $120k - $130k/year & benefits (see below).

Requirements:

• Minimum of 15 years of relevant experience in a Delivery Leadership role, with significant experience in Managed Services.
• Proven experience collaborating with and managing offshore teams, ideally with direct experience working in an offshore capacity.
• Demonstrated experience in managing L3 Support engagements within an onsite-offshore model, particularly with stringent SLAs.
• Strong foundation in software development, with prior experience as a developer.
• Familiarity with the Insurance or Retirement domain is highly desirable.
• Hands-on experience with project management and service management tools, particularly Jira and ServiceNow.

The Role:

Responsibilities:

1. Leadership and Management:

• Lead and manage the overall delivery of Managed Services engagements, ensuring adherence to quality, timelines, and budget.
• Foster a collaborative environment between onsite and offshore teams to ensure smooth operations and communication.

1. Engagement Oversight:

• Implement and oversee the execution of L3 Support in an onsite-offshore model, ensuring compliance with stringent Service Level Agreements (SLAs).
• Monitor service performance metrics and drive continuous improvement initiatives.

1. Stakeholder Engagement:

• Act as the primary point of contact for stakeholders, providing regular updates and addressing any concerns related to service delivery.
• Build strong relationships with clients to understand their needs and ensure satisfaction with the services provided.

1. Technical Expertise:

• Utilize a background in software development to guide technical discussions and decisions.
• Stay updated with industry trends and technologies to ensure the Managed Services offered are competitive and effective.

1. Tool Proficiency:

• Leverage tools such as Jira and ServiceNow for project tracking, incident management, and workflow automation.
• Ensure teams are effectively utilizing these tools for maximum efficiency.

Personal Attributes:

• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure and manage multiple priorities effectively.
• Problem-solving mindset with a focus on delivering results.

We offer:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.