Senior Delivery Leader

We are Transforming Businesses with Digital. At Synechron, we harness the power of digital innovation to drive meaningful change in the business world. Our global consulting firm brings together creativity and cutting-edge technology to deliver industry-leading digital solutions across a range of areas, including Artificial Intelligence, Consulting, Cloud & DevOps, Data, and Software Engineering.

Serving some of the world's most renowned financial services and technology firms, our progressive technologies and optimization strategies span modernization solutions from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications, and more. Through ongoing research and development initiatives in our FinLabs, we stay ahead of the curve in delivering innovative digital solutions that meet evolving client needs.

Our Challenge

We are seeking an exceptional Senior Delivery Leader to oversee a large Managed Services engagement for our esteemed client. The ideal candidate will possess a strong background in delivery leadership, specifically within the context of Managed Services, and have extensive experience working with offshore teams.

The Role: Key Responsibilities

• Leadership and Management: Lead and manage the overall delivery of Managed Services engagements, ensuring adherence to quality, timelines, and budget.
• Foster a collaborative environment between onsite and offshore teams to ensure smooth operations and communication.

• Engagement Oversight: Implement and oversee the execution of L3 Support in an onsite-offshore model, ensuring compliance with stringent Service Level Agreements (SLAs).
• Monitor service performance metrics and drive continuous improvement initiatives.

• Stakeholder Engagement: Act as the primary point of contact for stakeholders, providing regular updates and addressing any concerns related to service delivery.
• Build strong relationships with clients to understand their needs and ensure satisfaction with the services provided.

• Technical Expertise: Utilize a background in software development to guide technical discussions and decisions.
• Stay updated with industry trends and technologies to ensure the Managed Services offered are competitive and effective.

• Tool Proficiency: Leverage tools such as Jira and ServiceNow for project tracking, incident management, and workflow automation.
• Ensure teams are effectively utilizing these tools for maximum efficiency.

Personal Attributes

• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to work under pressure and manage multiple priorities effectively.
• Problem-solving mindset with a focus on delivering results.

We Offer

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and opportunities to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting-edge projects at the world's leading tier-one banks, financial institutions, and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

Diversity & Inclusion Statement

Diversity and inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity, and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.