What are the responsibilities and job description for the General Manager position at Synectics Inc?
Job Description
Job Description
Job Duties :
Deeply understand our customers, industry trends, and business drivers to manage operations and advocate for new opportunities
Promote a strong culture; a supportive, inclusive environment that is built on our values
Own quarterly growth objectives and the annual business roadmap
Create and execute a plan for staff development and performance review
Maintain the facility
Customer Service and Sales
Ensure staff consistently adhere to School's Core Values during interactions with customers and colleagues.
Maintain high levels of customer satisfaction proactively and professionally.
Educate families about the Learn-to-Swim program and our values.
Oversee the Office Manager, instructors, lifeguards, and contractors / vendors.
Human Resources
Lead all aspects of staff management - hiring, training, mentoring, and scheduling.
Review and approve staff schedules, attendance, and timesheets.
Handle staff disciplinary actions and performance management in alignment with company policies.
Create and manage your weekly schedule to meet the school's operational needs.
Facility Management
Maintain the interior and exterior of the facility to align with brand standards for cleanliness, safety, and overall appearance.
Review incident reports and take appropriate action to ensure staff and customer safety.
Financial / Accounting
Build, manage, and adhere to the school budget, ensuring financial goals are met.
Process payroll and ensure accuracy in financial reporting.
Oversee reimbursement partners, payment schedules, and accounts receivable processes.
Leadership and Staff Development
Clearly communicate goals, and build skill and confidence in team members.
Role-model performance standards, provide coaching, and craft personalized development plans.
Resolve conflicts effectively, clarify roles, and celebrate successes to foster a positive team culture.
Customer Engagement
Model exceptional customer service behaviors and build strong relationships with the community.
Track customer service metrics, identify trends behind feedback, and implement solutions.
Inspire the team with a compelling vision for customer service excellence.
Operations and Financial Acumen
Manage daily operations, including scheduling, goal-setting, and budgeting.
Set and track key performance indicators, aligning staff and operations to achieve targets.
Communication and Professionalism
Communicate clearly, consistently, and professionally in both verbal and written forms.
Build trust by showing genuine interest in staff and customers and maintaining professionalism at all times.
QUALIFICATIONS
Demonstrated success in customer service or client relations
Proven experience managing a team, including hiring, training, and performance management with great references
Experience with budgeting and financial reporting
Passion for working with children, instructors, and families
Ability to cultivate a family-friendly and enthusiastic environment
Ability to obtain Lifeguard Certification and Certified Pool Operator license within 60 days
Ability to work weekends
Bachelor's Degree
USSSA Certified Fundamental Swim Instructor
Certified Pool Operator (CPO) Certification
CPR and First Aid Certifications
2 years of management or leadership experience
2 years of experience working with children
