What are the responsibilities and job description for the PSC Greeter position at Synectics Inc.?
Job Description
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
- Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
- May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times
- Greet customers appropriately.
- Treat all customers in a courteous manner.
- Assists patients with kiosk sign-in and ensures accuracy of same.
- Contacts clients to obtain patient orders.
- Handles customer inquiries.
- Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
- Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
- Demonstrates organizational commitment and values
- Adheres to departmental and company policies.
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
- Completes all required training.
- Assists with stocking of supplies.
- Other duties as required to meet the customer requirements.
- Completes special projects as requested by supervisor or manager.
- Requires One year customer service experience
- Keyboard/data entry and PC experience
- Knowledge of Medical Terminology helpful, not required
- Must have strong communication skills.
- Able to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
- Education: High School Diploma or Equivalent Required
- Physical and Mental Requirements:
- Prolonged standing/sitting
- Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
- Talking
- Vision - requires constant mental visual attention to details.
- Walking
- Balancing Bending/Kneeling
- Pushing/Pulling
- Reaching/Twisting
- Shift/Time Zone: Eastern time: Mon-Fri 8am-4:30pm every other Saturday 8am-1pm
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
