Key Account Manager

Description

Account Management & Coordination

• Develop in-depth knowledge of each assigned customer account including strategic goals, value drivers, key access stakeholders, relevant business metrics, and unique challenges/emerging needs
• Develop account plans integrating market vertical organizations and influencer mapping
• Integrate understanding of customer business segmentation into product objective planning and execution
• Develop deep understanding of contracting/ product access processes at key accounts, BID/RFP/PT workflow internally and externally, key stakeholders, business segment relevant financial models, and clinical evaluation models
• Develop and deepen strategic partnerships. Account interactions to include but are not limited to oncology ‘C-suite’ executives and key population health decision makers at the account. Partnerships to expand to the oncology marketplace to target broader oncology influencers that may influence account level access (e.g., regional payers, state societies, patient advocacy)
• Perform targeted PIE engagements with top community & health system/IDN accounts
• Engage accounts proactively to achieve access inline with established access goals
• Support clinical advocacy (e.g., gaining KOL endorsement) & ensure coverage on provider pathways, EMRs and/or formularies. Understand pull-through hurdles, org structures & customer ways of working to ensure cross-functional/ departmental coordination
• Support contract execution & pull through at select health system accounts as applicable
• Co-creation of innovative partnership opportunities and solutions with key customers. Solutions to be developed through problem-solving and aligning Sanofi needs with customer needs
  
  

Leadership & Internal Coordination

• Coordinate with internal cross functional teams (e.g., marketing, sales, access) for account strategy development & business planning. Lead matrix teams without authority.
• Guide field team engagement with customer accounts and support seamless operation/execution
• Effectively communicate and share customer feedback back to the organization
  
  

Qualifications

• B.A. / B.S. degree required; advanced degree preferred
  
  

Preferably located in the Sioux Falls, South Dakota area, which covers South Dakota, North Dakota, Montana, Wyoming and Western part of Minnesota

• Have a valid driver’s license and willingness to travel on the job (~50% of travel given field-based role)
  
  

Experience

• A minimum of eight (8) years of relevant work experience, with a minimum of five (5) years of healthcare sales/account management experience
• A minimum of two (2) years of current/ recent key account management experience in Vaccines including Buy & Bill, specialty pharmacy working with population health decision makers & other access influencers preferred
• Demonstrated enterprise level entrepreneurial thinking
• A consultative mindset enabling effective and creative problem solving with customers’ needs as a primary focus
• An outstanding communicator, presenter with strong negotiating skills
• Promote and lead with direct, honest, and supportive communication
• Ability to develop organizational capabilities while influencing others
• Lead and inspire others when facing highly ambiguous, complex situations
• Eager to improve oneself, the immediate team, and the greater oncology community
• Extremely organized, dependable and self-motivated with the ability to leverage planning tools in a fast-paced environment
• Utilize effective, professional communications to cultivate strong working relationships with both internal and external colleagues; displays flexibility in your approach to people and situation
  
  

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.