Field service technician

Duties : - To support in the installation, commissioning, training and servicing of furnaces and providing the customer with competent resolutions to all field related issues.

• To provide phone and online customer support.- To assist with testing during periods of service inactivity.- To provide Technical training of customer personnel at varying levels.
• To ensure that upon completion of a service call that all relevant documentation is up to date and all programs are backed up on the Company database / server.

Skills / Qualifications- Associates Degree or 1-2 years of vocational technical training plus 5 years in similar role is preferred.

• The Technician will need an understanding of power, controls, and mechanical systems and have an ability to diagnose faults and make repairs down to component level.
• Experience with furnace insulation and temperature controllers is a plus, but will train the right candidate.- Able to work with technical specifications and drawings.
• Familiar with Microsoft office products (Word- Excel-Power Point).- The ability to lift up to 70Ib occasionally.- The ability to communicate both orally and in writing to a high level is essential.
• The Technician must hold a valid driver"s license and a valid passport.- A willingness to travel both domestically and internationally up to 50%.
• Management of personal expenses is essential.

Last updated : 2024-10-24