What are the responsibilities and job description for the Service Technician position at Synerfac Technical Staffing?
The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. Key Duties & Responsibilities :
- Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
- Continual training of equipment and resources necessary to perform the functions of the department
- Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
- Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
- Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
- Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
- Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
- Dismantle machines and equipment to gain access to and resolve issues
- Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
- Produce timely and detailed service reports
- Monitor work procedures, work schedules, and expedite workflow
- Create and submit a completed expense report each month
- Assist with office / warehouse needs as time permitsEducation and / or Experience :
- A minimum 3-5 years of experience in machinery and conveyor equipment experience is required.
- High school diploma or its equivalent is required. Competencies :
- Exceptional customer service and must be people-oriented with the ability to build business relationships
- Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
- Local travel and overtime required
- Minimal overnight travel required
- Dependable transportation required, valid driver"s license, and proof of insurance
- Familiarity with scheduling and expediting the turnaround time on service calls
- Analytical, problem solving, business analysis, and project management skills
