What are the responsibilities and job description for the Order Fulfillment Specialist position at Synerfac?
At Synerfac, we are seeking an experienced Order Fulfillment Specialist to join our team. This key role will be responsible for processing orders received by mail, phone, or personally from customers or company employees.
Key Responsibilities:
- Provide vital internal sales and admin support to sales executives
- Communicate with customers regarding order tracking
- Inform customers of pricing, shipping date, delays, and other necessary information related to orders
- Calculate prices, discounts, and shipping costs
- Manage and track customer orders
- Check inventory control and notify the stock control department of orders that would deplete
The ideal candidate will have 2 years of experience in a customer service or order processing role, preferably in a manufacturing or distribution environment. Strong customer service experience is also essential. Experience in the service industry is helpful, while experience in the manufacturing industry is preferred. Proficiency in Outlook is also required.
