What are the responsibilities and job description for the Front Desk Medical Receptionist South Austin position at SynergenX?
We at SynergenX are here to offer customized programs for everyone's health goals and needs. We specialize in helping people change their lifestyle by assisting them with one of our personalized programs such as hormone replacement for hormonal imbalance, treatment of dietary consultations, nutrition programs, and weight loss treatments.
A Front Desk Medical receptionist or what we call a Client Account Manager is responsible for overseeing the day-to-day account activities of our company's customers. The Client Account Manager role includes helping the company in retaining its customers. He/she acts as the mouthpiece of the company to always keep the customer happy and responsive. Accounts managers will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions per customer needs and improve the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations with a great attitude and friendly demeanor!
A dynamic and energetic front desk medical receptionist plays a crucial role in the smooth operation of a medical facility. As the first point of contact for patients and visitors, the energetic front desk medical receptionist is responsible for providing exceptional customer service while efficiently managing administrative tasks. This role requires a combination of interpersonal skills, organization, and a strong understanding of medical terminology and procedures.
**Key Responsibilities:**
Patient Interaction: Greeting patients with warmth and professionalism, answering phone calls, and responding to inquiries promptly. Providing information about services, scheduling appointments, and directing patients to the appropriate areas within the facility.
Appointment Scheduling: Managing the appointment calendar effectively, ensuring that scheduling conflicts are minimized and appointments are accurately recorded. This may involve coordinating with healthcare providers and other staff members to accommodate patient needs.
Check-In/Check-Out Procedures: Collecting patient information, insurance details, and verifying eligibility. Assisting patients with completing necessary forms and ensuring that all required documentation is obtained. Processing payments and providing receipts as needed.
Administrative Support: Performing various administrative tasks such as filing, data entry, and maintaining patient records in compliance with confidentiality regulations. Coordinating referrals and medical records requests as directed by healthcare providers.
Communication Liaison: Serving as a liaison between patients, healthcare providers, and other staff members. Communicating important messages, scheduling changes, and relay information accurately and efficiently.
Problem Solving: Addressing patient concerns or complaints professionally and resolving issues in a timely manner. Knowing when to escalate matters to higher-level staff members when necessary.
Multitasking and Prioritization: Managing multiple tasks simultaneously in a fast-paced environment. Prioritizing urgent matters while maintaining attention to detail and accuracy in all aspects of the job.
Key Skills and Requirements
Proof of High school diploma or GED, Medical assistant experience preferred, Customer service background in a fast paced setting, At least 6 months Experience with Medical Front office reception required, must pass a Criminal Background check.
An energetic front desk medical receptionist serves as the face of the medical facility, embodying professionalism, efficiency, and empathy in all interactions with patients and visitors. By effectively managing administrative tasks and providing exceptional customer service, they contribute to the overall positive experience and efficient operation of the facility.
Available Clinical Hours: M 8-5, T 8-7 W 8-1, Th 7-5 F 8-5 and 3-4 Saturdays (8am-12pm) a month, when working a Saturday, you'll have a weekday off.
Comprehensive Benefits included with health, dental, vison insurance, life insurance, PTO, bonus opportunities, tuition reimbursement, scrubs provided, employee discounts and accrual PTO with yearly increases.
Salary : $22 - $23
