SME Help Desk Specialist

SPYROS Information & Technology Consulting, a wholly owned subsidiary of Synergy ECP. is a Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in the Baltimore–Washington corridor, established to provide unique and exceptional services to our clients in the government and national defense sectors. SPYROS specializes in providing highly qualified professionals experienced in Computer Network Operations, Signals Intelligence, Technical Training and Certifications, Network Administration and Security, and Program Management to fit the specific needs of our clients. We maintain a vast array of capabilities at the nexus of the digital domain and in the Intelligence Community, meeting the demand for highly specialized skills to solve the most difficult problems. As a small company, SPYROS is agile and focused. We provide our clients flexibility and the individual attention necessary to meet rapidly changing requirements and rising challenges. As the digital world and cyberspace domain continue to gain increasing importance in the Intelligence Community, SPYROS will continue to leverage the technical expertise of our highly skilled personnel and enable our clients to devise and implement innovative solutions to their emerging challenges.

Duties:

• Organizes and directs the configuration and operation of information management systems
• Provides the day-to-day system administration to include system and resource optimization, and user assistance
• Conducts capacity and performance analysis, and provides system configuration change and upgrade recommendations
• Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment
• Determines computer user needs; analyzes system capabilities and programming techniques and controls
• Performs system capacity analysis and planning, maintains servers, creates monitoring reports and logs, and ensures functionality of system links
• Plans, organizes, and documents complex system design activities and configure systems to be consistent with the USCYBERCOM policies and procedures
  
  
  
  

Location: Columbia, MD

Qualifications:

• Must possess current Counterintelligence Polygraph and Top Secret clearance with SCI eligibility
• Must have minimum DOD 8140/DOD 8570 IAT Level I Certification (A , CE, CCNA-Security, CND, Network CE, SSCP)
• Minimum 15 years of system administrator experience
• Minimum of High School Diploma
• Strong attention to detail and organizational skills
• Excellent communications skills
  
  
  
  

Compensation Spotlight:

For this role, our typical salary range starts at $80,000 and stretches up to $160,000. But here's the deal – we're not about capping your potential. We're committed to snapping up the best and brightest, and we're ready to put our money where our mouth is. So, if you're one of the rare exceptions to the status quo with the education, experience, and that extra something special, we're not afraid to go above and beyond to secure your talent. Because for us, it's not just about a salary. It's about the complete rewards package, the culture, and the opportunity to make a real impact.

Taking Care of the People Who Take Care of The Nation

Compensation: We offer highly competitive compensation that is consistently recognized by our employees as being generous!

Health Insurance: Your health and your family's health are a priority. SPYROS pays 100% of the monthly premium for all full-time employees and their dependents to include medical, dental, and vision through one of the top health insurance plans offered by Blue Cross Blue Shield.

Retirement: Taking care of employees extends beyond health care and time off. At SPYROS, your long-term financial security is also a priority. While others simply match your 401(k) contribution at a small percentage, SPYROS provides a straight contribution of up to 10% of the employee's annual salary into the Company 401(k) plan, according to the plan's eligibility requirements. This benefit helps to secure your future and puts you on the path to long-term financial health.

Education: Individual growth is a priority at Synergy ECP. Employees are encouraged to take advantage of our company-sponsored continuing education program so they can get their degree or that next certification needed to propel them towards the next level. Not sure what's best for your career plans, we'll help you navigate it all!

Work/Life Balance: Quality of life is a SPYROS priority, and we believe time off is essential to maintain a good work-life balance. Full-time employees are eligible to receive vacation, all federal holidays, and sick/personal time off annually. At SPYROS, we believe balancing professional and personal life is key to a healthy quality of life

SPYROS is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.