Business Analyst

Job Description

Job Description

Job Summary :

SYNERGY HomeCare, the fastest-growing franchisor of non-medical in-home care, is expanding its team with the addition of a Business Analyst. Reporting to the Dir Franchise Platform Support, this role will be instrumental in optimizing operations with software solutions. Support SYNERGY HomeCare growth and efficiency by analyzing data, processes, and performance to provide insights and recommendations. You will work closely with different departments to identify opportunities for improvement, streamline operations, and make data-driven decisions to ensure operational excellence.

The Business Analyst will bridge the gap between business stakeholders and our technology team, ensuring that the software and systems developed align with business requirements. The Business Analyst role can be remote-based anywhere in the U.S., and operates as part of a franchise support team located in the Phoenix, Arizona metropolitan area.

Duties / Responsibilities :

• Become the subject matter expert on all software applications utilized
• Create strong vendor relations to propose innovative and practical solutions to address business challenges
• Collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows
• Be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness
• Collaborate with various departments to implement and maintain relevant systems by drilling down on the specific operational needs
• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure that delivered solutions meet the specified requirements and monitor their impact.
• Evaluate and recommend existing technology solutions that can improve efficiency, data management, and client care.
• Serve as a liaison between business stakeholders and internal / external technology teams.
• Communicate complex technical concepts to non-technical stakeholders.
• Help analyze customer experience and determine the appropriate strategies and adjustments to improve
• Attend scheduled virtual and in-person meetings, SYNERGY HomeCare University training, and our Annual Franchise Convention.

Required Skills / Abilities :

Guide with Purpose

Education and Experience :

Physical Requirements :

Disclaimer :

The preceding job description has been written to indicate the general nature and level of work performed by employees holding a position in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.