Information Technology Specialist

Job Description:

We are seeking a proactive and detail-oriented IT Specialist to manage our company's IT systems, support our growing team, and ensure seamless technological operations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work in a fast-paced, startup environment.

Key Responsibilities:

Network Management:

• Maintain and optimize local area networks (LAN) and wide area networks (WAN)
• Ensure network security and efficiency
• Monitor network performance and troubleshoot issues as they arise

Technical Support:

• Provide technical support to employees, addressing hardware and software issues promptly
• Set up new user accounts, configure hardware, and install software
• Assist with onboarding and offboarding of employees, ensuring they have the necessary technological resources

System Administration:

• Manage and maintain servers, both on-premises and cloud-based
• Ensure regular backups and disaster recovery plans are in place and functioning
• Monitor system performance, security, and network integrity

Software and Hardware Management:

• Install, configure, and update software applications
• Manage inventory of hardware and software assets
• Evaluate and recommend new technologies to enhance productivity and efficiency

Security:

• Implement and enforce IT security policies
• Conduct regular security audits and vulnerability assessments
• Stay updated on the latest cybersecurity threats and ensure the company’s IT infrastructure is protected

Documentation and Training:

• Document IT procedures, configurations, and changes
• Provide training and resources to employees to enhance their understanding and use of IT systems
• Develop and update user manuals and guides as needed.

Required Qualifications:

• On-Site Presence in our office in Chicago
• Experience with configuration and maintenance of Ubiquity network and NAS products
• Proven experience/certifications as an IT Specialist, IT Manager, or similar role
• Strong knowledge of IT systems, networks, and software applications
• Proficiency in Windows and Mac OS environments
• Experience with cloud services (e.g., AWS, Google Cloud, Azure) is a plus
• Excellent problem-solving and multitasking skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications

• Solid understanding of data protection regulations and best practices
• Policy creation and implementation experience is a plus
• Experience with JumpCloud for IDM and device management.