IT Specialist

We are currently partnered with an innovative tech product start-up in Downtown Chicago that is looking for a talented IT Specialist coming from a background in government agency/administration.

They are seeking a proactive and detail-oriented IT Specialist to manage the company's IT systems, support their growing team, and ensure seamless technological operations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work in a fast-paced, startup environment.

Key Responsibilities:

Network Management:

Maintain and optimize local area networks (LAN) and wide area networks (WAN)

Ensure network security and efficiency

Monitor network performance and troubleshoot issues as they arise

Technical Support:

Provide technical support to employees, addressing hardware and software issues promptly

Set up new user accounts, configure hardware, and install software

Assist with onboarding and offboarding of employees, ensuring they have the necessary technological resources

System Administration:

Manage and maintain servers, both on-premises and cloud-based

Ensure regular backups and disaster recovery plans are in place and functioning

Monitor system performance, security, and network integrity

Software and Hardware Management:

Install, configure, and update software applications

Manage inventory of hardware and software assets

Evaluate and recommend new technologies to enhance productivity and efficiency

Security:

Implement and enforce IT security policies

Conduct regular security audits and vulnerability assessments

Stay updated on the latest cybersecurity threats and ensure the company’s IT infrastructure is protected

Documentation and Training:

Document IT procedures, configurations, and changes

Provide training and resources to employees to enhance their understanding and use of IT systems

Develop and update user manuals and guides as needed.

Required Qualifications:

On-site presence in our office in Chicago

Experience with configuration and maintenance of Ubiquity network and NAS products

Proven experience/certifications as an IT Specialist, IT Manager, or similar role

Strong knowledge of IT systems, networks, and software applications

Proficiency in Windows and Mac OS environments

Experience with cloud services (e.g., AWS, Google Cloud, Azure) is a plus

Excellent problem-solving and multitasking skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications

Solid understanding of data protection regulations and best practices

Policy creation and implementation experience is a plus

Experience with JumpCloud for IDM and device management.