What are the responsibilities and job description for the Desktop Support Technician (2 Openings) position at Synergy Staffing Inc?
Qualifications:
- Bachelors preferred or Associates in a Technology based hands-on degree.
- Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user
- Must possess exceptional written and verbal communication skills (in English)
- Ability to quickly learn and acquire expertise in client's custom applications
- Excellent understanding of technology and the role of the "client " in relation to the larger IT infrastructure
- Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user
- Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure
- Team player who is invested in and strives to maximize team/department performance
- This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems
- A key area of responsibility is resolving client technology-related problems in areas supported
- Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
- Restore the Windows and Macintosh desktop/laptop to operational status
- Support the Mac operating system and various Apple tools and applications;
- Provide operating system updates for Macintosh desktops/laptops;
- Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
- Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials
- Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
- Add virtual desktop client to Office 2007 / Office 2010;
- Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
- Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
- Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
- Disconnect and/or reconnect desktop and peripherals in support of office moves
- Work is generally performed within an office environment, with standard office equipment available
Salary : $32 - $35
