What are the responsibilities and job description for the Technical Support Specialist position at Synergy Staffing?
Job Description:
- Provide first-line and escalated support for related business applications.
- Troubleshoot and resolve issues within the core suite of our Enterprise suite of applications.
- Work with end-users to identify, diagnose, and resolve technical and functional issues in a timely manner.
- Ability to effectively triage, report, collaborate, and resolve issues with third party software support and services.
- Experience in automating repetitive support tasks (or solving the underlying issues) so that
- Perform routine system maintenance, upgrades, and patches for enterprise applications, ensuring minimal downtime and disruption.
- Manage and support data integrations, ETL (Extract, Transform, Load) processes, and APIs that connect different applications and data sources.
- Ensure data integrity across applications and maintain accurate records and documentation.
- Analyze and document current processes; identify areas for improvement, automation, and optimization within the ERP and other related systems.
- Collaborate with departments like Operations, Manufacturing, and Finance to gather requirements for system enhancements, reporting, and new functionality.
- Support business process reengineering initiatives, leveraging the capabilities of our Enterprise and other related business systems.
- Develop and deliver user training sessions to improve application utilization and efficiency.
- Create, update, and maintain technical documentation, including user guides, troubleshooting instructions, and support procedures.
- Manage and support API integrations across systems, ensuring reliable data exchange between applications.
