What are the responsibilities and job description for the Customer Experience Coordinator position at Synergy3?
Synergy3
Customer Experience Coordinator
Do you provide world class customer service? If yes, Synergy3 wants you!
You will support our Sales Team to offer innovative solutions to make a lasting impact in our customer's lives. Synergy3 is building a team who will elevate the HVAC Industry! We're looking for growth minded people to provide boutique service for our customers.
The Role
You'll be a Customer Experience Coordinator who supports our growing Sales Team. If you thrive in a fast-paced environment, excel at building customer rapport, and enjoy problem solving, then we need you ! The ideal candidate for this role is independent, a fast learner, personable, and tech-savvy.
You will be expected to work 40 to 50 hours per week with a compensation starting at $55,000 per year, with opportunities for unlimited incentives. We value Quality Communication and Respect, and we have been recognized as one of the Best HVAC Companies to Work For. We offer a competitive benefits package, and celebrate birthdays, anniversaries, and company events throughout the year. Join our team!
Skills
Education
GED
Experience
Mid-Level (3-5 years)
Job type
Full Time
Customer Experience Coordinator
Do you provide world class customer service? If yes, Synergy3 wants you!
You will support our Sales Team to offer innovative solutions to make a lasting impact in our customer's lives. Synergy3 is building a team who will elevate the HVAC Industry! We're looking for growth minded people to provide boutique service for our customers.
The Role
You'll be a Customer Experience Coordinator who supports our growing Sales Team. If you thrive in a fast-paced environment, excel at building customer rapport, and enjoy problem solving, then we need you ! The ideal candidate for this role is independent, a fast learner, personable, and tech-savvy.
You will be expected to work 40 to 50 hours per week with a compensation starting at $55,000 per year, with opportunities for unlimited incentives. We value Quality Communication and Respect, and we have been recognized as one of the Best HVAC Companies to Work For. We offer a competitive benefits package, and celebrate birthdays, anniversaries, and company events throughout the year. Join our team!
Skills
- Excellent communication skills
- Strong problem-solving abilities, and the ability to deescalate.
- Customer-experience mindset
- Proficiency in CRM software
- Ability to multitask and prioritize
- Spanish language proficiency is a plus
- If you like working in a tight knit team environment, you'll thrive in this role
- $55,000 Salary with uncapped incentives
- Paid Holidays and vacation time
- Medical insurance
- 100% company paid Dental
- 401k with company match
- Process incoming calls, collect customer information, schedule appointments
- Make outgoing call to schedule and confirm maintenance appointments Follow-up on existing opportunities in the pipeline (to bring opportunities to conclusion)
- Process customer payments
- Gather customer reviews and feedback and share findings with team
- Advise customers of benefits of becoming a service partner
- Introduce active promotions to clients
- Communicate with technicians and sales reps to ensure accurate reporting
- Daily meetings with operations to plan and review work pipelines
Education
GED
Experience
Mid-Level (3-5 years)
Job type
Full Time
Salary : $55,000 - $55,001