What are the responsibilities and job description for the Desktop Support Engineer position at Synkriom?
Job Details
HI Friends,
I hope you are doing well.
I have a position for you.
Please let me know your interest in this position.
Implementation partner : TCS
Location : Dayton, OH (Day One Onsite)
Job Description/Skills: Desktop Support Engineer
? Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
? Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
? PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
? Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
? Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
? Provide onsite and remote technical assistance to End Users.
? Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
? Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)
? Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
? Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
? Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
? Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
? Good understanding of O365 and related support activities
? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
? Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
? Experience of working within SLAs and ITIL processes
? Effective written and verbal communication skills
? Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Contract Position No Benefits.
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