What are the responsibilities and job description for the Services Manager, Pilot & Onboarding position at Synthesia?
Welcome to the video first world!
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video.
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now.
Meet Synthesia
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200 people say on G2.
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.
The Role :
The Services Manager at Synthesia will spearhead our pilot projects and onboarding processes, ensuring that new clients are seamlessly integrated into our platform. This role is critical in helping customers leverage the full potential of Synthesia's offerings through tailored onboarding experiences and strategically planned pilot projects. The Services Manager serves as a strategic link between Synthesia's clients and our internal teams, advocating for client needs and driving exceptional service delivery.
Key Responsibilities :
- Proof of Value : Design, implement, and oversee pilots to showcase the strategic value of Synthesia's solutions, ensuring alignment with client expectations and business outcomes.
- Customer Onboarding : Manage the comprehensive onboarding process, coordinating with cross-functional teams to ensure a smooth transition and optimal client experience.
- Collaborative Team Leadership : Work closely with Sales, Customer Success, Product and other teams to align onboarding and pilot strategies with broader business goals.
- Strategic Engagement : Develop and refine onboarding and pilot methodologies further to enhance client engagement and adoption. Use insights from client interactions to drive continuous improvement and innovation in service delivery.
- Performance Metrics : Develop key performance indicators for the onboarding and pilot phases to monitor success and identify opportunities for improvement.
- Feedback and Adaptation : Collect and analyze feedback to enhance service offerings and client satisfaction. Adjust strategies and processes based on feedback and business needs.
Qualifications :
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer :
Location : US preferably EST timezone
